Legal bits and bobs

Refund Policy

Understandably, due to hygiene reasons, we are unable to refund your purchase if you change your mind or have purchased the wrong size.  Please choose carefully. If you are in doubt about what size to choose, flick us an email or Facebook message and we will gladly help you out! 

We check all product scrupulously, both at our HQ and at our ISO certified manufacturers. In the unlikely event the product you bought arrives damaged or is faulty we will replace it if returned unused.


Privacy Policy

This privacy policy describes how Wā Collective deals with your personal information on our website and how we protect your privacy. Don't worry, we are here for you and don't do anything silly. 


Our commitment to your privacy
We respect your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.

We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.


Collecting your personal information
When purchasing from our website, or accessing any of our services, you will need to provide us with certain personal information, including:

  • Your name
  • Your email address
  • Your postal/residential address
  • Your contact phone number
  • Collectively, this is known as "your personal information"


Using your personal information
We collect and use your personal information to:

  • Supply what you want
  • Tell you about our current and new products and services: for example, we may email you to let you know about new content on the site you may be interested in

We do not publicly display any personal information on our website.


Contacting you

If you make a purchase, we may contact you to:

  • Clarify your details
  • Respond to any inquiries you make
  • Advise you of changes to our services or new products or promotions
  • Provide any information necessary for the operation and security of our site


Disclosing your personal information
We will not sell or rent your personal information to any third party. But we may share your information with trusted third parties that work on our behalf. These entities will only use your personal information in accordance with the Privacy Act (or equivalent overseas legislation) and this privacy policy and will never share or on-sell any information that they hold on behalf of Wā Collective.


Changing your personal information
You have the right to view and change any personal information we hold about you at any time.

Links to other websites

Our website provides links to other websites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.

Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.


Privacy complaints
Wā Collective is committed to dealing quickly and appropriately with any complaint you make about your privacy.

If you are concerned that this privacy policy may have been breached or your privacy has been compromised, please email us immediately and we will be happy to help


Terms and Conditions

This website,, is operated by Wā Collective Limited.  These terms and conditions form a legal contract between you and Wā Collective. By accessing and using this website, and when making a purchase from this website you accept and agree to these Terms and Conditions without any limitation or qualification.
You should read these terms and conditions in conjunction with our Privacy policy and Returns policy.

These Terms and Conditions together with your order constitute the entire contract between Wā Collective and you for the supply of products you have ordered.  No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing.
'Order' means the order submitted by you for products on the website and 'Products' means the products available for sale on the website.  


Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.


Information provided on our site is as a guide only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Wā Collective makes every reasonable effort to present accurate information on this website, however, we accept from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).


Your health is your own responsibility
Wā Collective Limited does it's utmost best to ensure your safety in using our products. We do this through the free information booklet that comes with every Wā Cup sold, and through accompanying materials on our website, emails and social media. However, once you use any of our products, your health is your responsibility and Wā Collective is not liable for any health issues or instances potentially relating or relating to the use of any of our products. 


Subsidised Wā Cups

Subsidised Wā Cups distributed through students' associations will be held for a month before they will be donated to someone in need if not collected by the buyer. 

All prices are stated in New Zealand dollars (NZD)
Payment for all purchases made online will be charged in NZD.


Price changes
We reserve the right to increase our prices or to introduce new prices for our products and services at any time.

We reserve the right to make changes to these terms and conditions at any time without prior notifications.

Your perfect size

Check your flow against our flowchart to find your perfect size.
Wā Cups are medium firmness and fold up to about the size of a tampon for insertion. 


60mm long, 42cm rim diameter,  25ml capacity

If you are worried about putting something inside you, are a teen, have petite anatomy, have a low cervix or a light flow, our mini will treat you right.

Recommended for under 30s

70mm long, 42cm rim diameter, 30ml capacity

Haven’t had a baby vaginally, the mini doesn’t quite sound like you, or you don’t know your cervix height? Size one is your cup and it’s our most popular.

Recommended for under 30s

70mm long, 46mm rim diameter, 40ml capacity

If you have given birth vaginally, or have a heavy flow, or feel you have weaker pelvic floor muscles, then this cup is perfect for you.

Recommended for over 30s

We recommend you flow over to our in-depth sizing to find your perfect size - it's really great

FREE Chocolate with all orders this VDay!

till midnight NZT Sunday 16th. Kos we love you 💘